Support
Something not working, a fact that’s off, or a region you want next? Here’s how to reach us.
Contact
- From the app: Settings, then Send feedback, once you’ve unlocked a region or guide. It goes straight to us and tells us which chapter and time you were on.
- By message: the contact form on trailrecon.com reaches the TrailRecon team.
TrailRecon Field Guide is a product of TrailRecon LLC.
Common questions
A chapter won’t play with no signal. Download the region on Wi-Fi before you leave, from the region’s page. Downloaded regions play anywhere.
I bought a region and got a new phone. Open Settings and tap Restore purchases, signed in to the same Apple or Google account you bought it with.
How do I cancel a subscription? Through your Apple or Google account’s subscription settings. Deleting the app doesn’t cancel it.
How do I free up space? Settings shows each downloaded region; remove any you’re done with.